Job: Business Analyst, Customer Operations

Jobing Description

Our Customer s success is our success. From the most prestigious, award-winning productions, to music and movies made at home, Avid creates the technology that people use to make the most listened to, most watched and most loved media in the world. The shows, commercials, and news programs you watch on TV. The entertaining video and film stories you see on the web and on the big screen. The personal audio and video treasures that people make at home to preserve their favorite moments in life. Our innovative digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us dozens of awards, including 2 Oscar statuettes, a Grammy , and 14 Emmys . If you want to be a part of this media industry and think you have what it takes to contribute to our Customer s success through the following opportunity then send us your credentials.

The Business Analyst is responsible for deliverables required by Customer Operations initiatives, such as process flow diagrams, procedure and policy documents, business requirements documentation, communication and training materials, roles and responsibilities matrices, business use cases, and additional deliverables as required. This resource will work closely with Customer Operations team members on initiatives to build business solutions and over time are expected to be the subject matter experts on process standards and related policy, and the systems and tools used to enable efficient execution.

Principal responsibilities of this role include:

Authoring key deliverables for strategic customer relationship/master data initiatives from requirements definition through business process/system implementation
Assisting senior business analysts in the definition and maintenance of business requirements, functional specifications, future state business processes and recommendations related to a proposed initiative.
Building and executing functional test scripts to ensure that business functionality and value is delivered
Analyzing business processes/policies and identifying system changes needed in order to best leverage technology investments
Assisting in enforcement of project deadlines and schedules
Suggesting areas for improvement in internal processes along with possible solutions

Required skills, experience

2-5 years experience related work experience in business analysis, process design, requirements definition
Detailed understanding of Customer Relationship Management (CRM) business processes and related systems
Ability to decompose complex problems into understandable, practical action plans
Desire to continuously improve business processes through automation and integration
Excellent facilitation, cross-functional communication and business writing skills
Motivation to seek and participate in development opportunities above and beyond day-to-day job responsibilities
Understanding of how customer data enables customer relationship management a plus