Job: Electro-Mechanical Technician (Engineer, Customer Service)

Jobing Description

Description:
At Bell and Howell we design and deliver flexible, high-performance mail production solutions and services that help our customers reduce costs, increase productivity and prepare for change. Our expertise in high-speed inserting systems, postal and sorting systems, ADF software and vision systems, backed by an award-winning service organization, have earned Bell and Howell a reputation for innovation, reliability and quality.

Bell and Howell offers competitive salary, medical, dental, vision, 401K, tuition reimbursement, growth opportunity, and professional classroom training.

To join us for a future with unlimited opportunity for growth, you will need:
-Flexibility to work 2nd shift (with 10% shift differential).
-Strong electronics/electrical background and mechanical knowledge
-Good understanding of computer program functionality and software skills
-Ability to use standard and specialized hand and power tools and measuring equipment i.e. oscilloscopes, DMM, gauges, etc.
-Good analytical, problem solving and troubleshooting skills
-Ability to read and interpret technical drawing and documentation
-Good project management skills and time management skills
-Strong interpersonal/customer relations skills
-Basic computer skills: DOS, Windows, UNIX
-Experience with mail processing or related equipment a plus

DUTIES AND RESPONSIBILITIES:
Troubleshoot and repair more complex inserting and sorting mail processing equipment.

Schedule and perform regular predictive/preventive maintenance inspections on equipment.

Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.

Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.

Act as a liaison between the customer and other departments/functions of the company.

Provide seven (7) day/week twenty-four (24) hour/day availability for emergency customer assistance by carrying a blackberry.

Bell and Howell is an Equal Opportunity Employer M/F/D/V.

Experience:
EDUCATION/EXPERIENCE:
High school graduate with 2 year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience. Associate degree a plus.