Job: Front-End Specialist

Jobing Description

Description Title: Front-End Specialist Reports To: Operations Supervisor Summary The Front-End Specialist is a primary source of contact for our customers. The Front-End Specialist impacts the company by satisfying our customers who continue to shop at our stores, thus driving business. The Front-End Specialist gives Quality Customer Care by ensuring that all associates provide an accurate and pleasant experience at the front-end for our customers. The Front-End Specialist acts as a backup for the associates at the front-end and is responsible for all transactions The Specialist has a unique talent and is dedicated to a specific function. Specialists may work in multiple areas of the store during each shift. Essential Job Functions Sales * Merchandise shelves in the front-end area. * Communicate and drive marketing efforts to associates and customers. * Communicate store events to associates and customers. Store Operations Review * Perform timely cash reconciliation prior to the store opening. * Follow all maintenance and recovery standards per SOP at the front-end area. * Organize returns at the Front-End according to SOP. * Effective use of MOD binder. Rewards Card Program * Drive Reward Card sign-ups to meet company expectations. Quality Customer Care * Provide Quality Customer Care to all customers by handling customer concerns quickly and sincerely, ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience. * Decide when to open additional registers based upon customer flow per 3 person rule . * Approve customer returns. Shrink * Count cash register drawers and prepare tills to go into register. * Record petty cash transactions. * Communicate supply needs and process approved order. We Value People * Supervise, oversee, and assist associates with Cashier functions. * Assign registers to associates based on store schedule. * Forward associate call outs to the Manager on Duty and assist in keeping track of attendance. * Assist with cash register certification (new hires) and annual recertification for associates. Profit Improvement * Report all cash variances to the Operations Supervisor. * Meet company standards for scan rate. Gift Cards * Drive Gift Card sales to meet company expectations. * Perform other duties as requested. Adopt and Execute our Values of: People, Integrity, Desire to Be the Best, Passion, Enthusiasm and New Ideas. Experience & Educational Requirements * Flexibility in scheduling; evenings, early mornings, weekends and holidays required. * Previous customer service experience required. * High energy level and positive outlook. * Strong communication skills. * Strong problem solving skills. * Sound critical thinking and decision-making skills. * High degree of integrity. * Computer skills required. * Experience with arts and crafts preferred. 2419addCart ACMOORE 1