Job: Human Resources Specialist Quality Assurance and Analysis

Jobing Description

Human Resources Specialist Quality Assurance and Analysis
JOB SUMMARY:

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at www.uscis.gov.

Every day our Human Resources Specialists provide a variety of management services essential to the direction and operation of U.S. Citizenship and Immigration Services (USCIS). They serve as USCIS advocate, facilitator and advisor on HR issues with the Department of Homeland Security, the Office of Personnel Management, and with working groups in other Federal agencies; handle complex issues surrounding advice and assistance to employees and managers in one or more of the following areas: Employee Benefits, HR Policy, Compensation, Classification, Retirement, Executive Services, and Recruitment and Placement; provide technical interpretation and guidance to other USCIS Human Resources Specialists and Assistants.

This position of HUMAN RESOURCES SPECIALIST (QUALITY ASSURANCE AND ANALYSIS) starts at a salary of $81,823.00 (GS-13 step 1), with promotion potential to $106,369.00 (GS-13 step 10). Apply for this exciting opportunity to become a member of the Office of Human Capital and Training, Human Resources Operations Center, South Burlington, VT. within DHS US Citizenship and Immigration Services.

Who May Apply

Status Candidates which include:

* Federal employees with competitive status and reinstatement eligibles.
* Persons eligible under an Interchange Agreement (click here to view a list of covered agreements)
* Veterans preference eligibles or veterans who have been separated from the Armed Forces under honorable conditions after substantially completing at least three consecutive years of active duty (click here for information on veterans)
* Persons that are applying under a Special Hiring Authority (see "Other Information" section of this announcement)
* For definitions of terms found in this announcement, please click here
* If you do not meet the requirements above, you may be eligible to apply through CIS-PJN-607183-HRC

USCIS will not pay your relocation expenses.
This position is not in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Relocation expenses are authorized if you are assigned to the RAIO program and have been approved for rotation from an overseas assignment. Relocation expenses for employees assigned to an OCONUS location will be considered on a case-by-case basis.

Note: USCIS may fill one or more positions using this vacancy.

KEY REQUIREMENTS
* You must be a U.S. citizen or U.S. National to apply for this position
* Successfully pass a background investigation including financial disclosure
* You must pass drug screening
* Meet relevant experience and/or education requirements.
* Current Federal employees must meet Time-in-Grade requirements
* You must submit resume and supporting documentation

DUTIES:

As a Human Resources Specialist (Quality Assurance & Analysis), your duties will include:

Plan and implement quality management studies, analyses, and a Quality Assurance Program for local office work related to USCIS process related problems, initiatives and issues.

Ensure compliance with quality assurance plans, identify inadequacies and areas for improvement, and develop corrective action.

Utilize data collection techniques and procedures for evaluation, inspection, and audit programs to ensure work processes, products, or services satisfy expectations and quality standards.

Apply an integrated approach to researching, analyzing and assessing the full range of diverse HR program issues, determine the degree to achieve the fundamental program goals and objectives and recommend enhancements or improvements.

Consult/participate with the Branch Chief and management personnel in analyzing the broad implications of higher levels of authority, laws, regulations, policies, as well as technological and administrative advancement trends.

Apply a comprehensive knowledge of human resources to advise on the full range of life cycle functions and assist management in accomplishing their human resources management responsibilities.

Formulate proposals and take action for the effective and efficient execution of local processes, quality management programs, including proposals and actions for modification, curtailment, elimination or expansion of procedures and activities.

Plan and develop presentations and information activities which reflect the critical tasks performed by local staff and which address deficiencies noted during quality assurance reviews.

Prepare reports regarding QA and HR activities and accomplishments for submission to appropriate offices.

QUALIFICATIONS REQUIRED:

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, equivalent to at least to the GS-12 level in the Federal government, with the skills needed to successfully perform the duties of the position. These duties include:

* Providing guidance on a wide range of human resources management concepts, laws, policies and practices.
* Identifying, evaluating and making recommendations on human resource procedures.
* Resolving complex issues that typically require analysis.
* Analyzing quality data to detect trends or weaknesses in the quality/inspection system.
* Experience in applying statistical analysis, sampling methods, and techniques to determine compliance with the established standards.

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Wednesday, February 22, 2012).

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Wednesday, February 22, 2012).

HOW YOU WILL BE EVALUATED:

You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your application has been successfully submitted as part of your on-line application.

Creation of this package includes completing the on-line assessment questionnaire, uploading your resume, and uploading any required supporting documents.

NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, click here View Assessment Questions

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM s Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Veterans: Certain veterans are eligible to apply as a status candidate under the Veterans Employment Opportunity Act (VEOA). For more information, please click here.

BENEFITS:

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to www.dhs.gov/careers and select benefits.

OTHER INFORMATION:

Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position. This may include (e.g. a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.)

Special Hiring Authorities: Veterans, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement.

USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.