Job: Loan Insurance Monitoring Rep

Jobing Description

Loan Insurance Monitoring Rep

This position is responsible for following all insurance (flood and/or hazard) policies and procedures to track and notify customers to ensure the Bank s collateral interest is always protected. In addition, this position is responsible for the accurate and timely handling of all loan folders.

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Reviews all insurance cancellations and reinstatements based on department standards making sure the proper notification is sent to customers. Follows up with the Collection Dept. to ensure the Bank s collateral interest is always protected.

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Provides a high level of customer service to internal and external customers.

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Files all new policies in the appropriate loan file. Assists Account Managers with technical information related to insurance policies. Tracks and processes requests for information.

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Backs up all positions as an insurance technical resource and processes the completion of quarterly audits for all consumer negotiable collateral.

Requirements

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High School diploma or equivalency required.

1-2 years relevant experience.
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Proficiency in basic computer skills required, ability to learn to use specific applications as needed.

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Effective verbal and written communication skills are necessary to provide courteous and professional customer service.

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Organizational skills and attention to detail are required to perform responsibilities in an efficient manner.

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Ability to handle confidential and sensitive information.

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Ability to work with a team.