Job: Management and Program Analyst

Jobing Description

Job Description (Please follow all instructions carefully)

Job Title: Management and Program Analyst

Department: Department Of Homeland Security

Agency: Customs and Border Protection
Job Announcement Number: IHC-520886-MAS-MP

Salary Range: $50,287.00 - $93,175.00 /year
Series & Grade: GS-0343-11/13
Promotion Potential: 13
Open Period: Thursday, August 18, 2011 to Wednesday, August 24, 2011
Position Information: Full Time Career/Career Conditional
Duty Locations: 1 vacancy - Williston, VT 4 vacancies - Washington Metro Area, DC 1 vacancy - Atlanta, GA
Who May Be Considered: Status Candidates (Merit Promotion Eligibles)
Job Summary:

CBP: Securing America's Borders

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling.

DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

Discover a challenging and rewarding career with the U.S. Customs and Border Protection (CBP), the sole organization responsible for securing the nation's borders. At CBP, we:

* Screen passengers, vehicles, and shipments entering our country
* Seize illegal narcotics, vehicles, and agricultural products
* Prevent unauthorized entry into the country
* Rescue individuals who fall into dangerous conditions traversing our border.

For more information about CBP's mission, activities, and careers, please visit our website at: http://www.cbp.gov/.

Joining CBP's Office of Information and Technology will allow you to use your expertise in evaluating the effectiveness, efficiency, and productivity of key programs and operations. Apply for this exciting opportunity to strengthen CBP's ability to perform homeland security functions.

Who May Apply: Status Candidates which include:

* Current Federal employees serving under a career or career-conditional appointment in the competitive service or serving under a VRA appointment
* Former Federal employees with reinstatement eligibility
* Persons eligible for noncompetitive appointment under special hiring authorities
* Persons eligible under an Interchange Agreement
* Veterans preference eligibles or veterans who have been separated from the Armed Forces under honorable conditions after substantially completing at least three consecutive years of active duty

Please visit http://www.opm.gov/hr_practitioners/lawsregulations/appointingauthorities/ or http://www.opm.gov/staffingPortal/Vetguide.asp for more information on these appointment eligibilities.

For definitions of terms found in this announcement, please visit http://www.dhs.gov/xabout/careers/gc_1303762131481.shtm.

Organizational Location: This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Office of Information and Technology, located in Atlanta, GA; Williston, VT; and the Washington DC metro area.

Relocation expenses will not be paid.

Note: One or more selections may be made using this vacancy announcement.

Key Requirements:

* You must be a U.S. citizen to apply for this position
* You must successfully pass a background investigation
* Selective Service registration

Major Duties:

* Evaluate effectiveness of programs and operations and the productivity and efficiency of management.
* Implement, coordinate, and oversee a variety of management programs impacting agency activities.
* Plan and conduct in-depth special studies; develop and evaluate policies.
* Develop and coordinate planning activities; develop, implement, and monitor sophisticated management information systems; prepare and deliver briefings and presentations.

Qualifications:

You qualify at the GS-11 level if you possess one of the following:

A. One year of specialized experience demonstrating skill in conducting studies of work processes to identify, analyze, and recommend solutions to problems in organizational structure, staffing, administrative procedures, work processes, or workload distribution; and using qualitative and quantitative analytical techniques such as literature searches, work measurement, task analysis and job restructuring, productivity charting, staff to workload ratios, organization design, space planning, questionnaires, flowcharting, graphing, and statistics to assess factual or procedural issues related to management processes, systems and mission support programs; OR

B. A Ph.D. or equivalent degree or three years of graduate level education leading to such a degree from an accredited or pre-accredited college or university (such education must demonstrate the skills needed to do the work); OR

C. A combination of successfully completed graduate level education and experience. This will be calculated using your resume and unofficial transcripts. Please click here for more information on combining education and experience: http://www.opm.gov/qualifications/policy/ApplicationOfStds-05.asp

You qualify at the GS-12 level if you possess one year of specialized experience demonstrating skill in conducting studies, analyzing findings, and making recommendations on operating programs; conducting detailed analyses of functions and work processes such as production standards, workloads, and appropriate staffing levels; developing guidance on management evaluation techniques; and developing manuals and directives covering the administrative aspects of perations.

You qualify at the GS-13 level if you possess one year of specialized experience demonstrating skill in conducting studies, analyzing findings, and making recommendations on operating programs that required applying a knowledge of qualitative and quantitative analytical techniques along with a knowledge of the mission, organization, and work processes of the programs and the relationships of administrative support activities; conducting analyses of functions and work processes including the examination of production standards, workloads, nonproductive time, and deviations from standards to determine validated staffing requirements for the function studied; performing analytical studies and projects related to management improvement, productivity improvement, management controls, and long-range planning including developing guidance on techniques for management and methods improvement, analyzing and advising on proposed reorganizations or realignment of functions, and developing manuals and directives covering the administrative aspects of field operations.

Time-in-Grade: Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service.

The qualifications listed above must be met by Wednesday, August 24, 2011 and are subject to verification at any stage of the application process.

Residency: If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for the last three years prior to applying to this announcement:

1. Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);
2. Worked for the United States government as an employee overseas in a federal or military capacity; or
3. Has been a dependent of a United States federal or military employee serving overseas.

Exceptions may be granted to applicants if they can provide complete stateside coverage information required to make a suitability/security determination. Examples include: the stateside addresses of anyone who worked or studied with the applicant while overseas; the company headquarters where the applicant's personnel file is located; professor(s) in charge of the applicant's "Study Abroad" program or; church records for the applicant's overseas church missions. Applicants must provide this information with their application for employment.

How You Will Be Evaluated:

Human Resources will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your knowledge, skills and abilities (KSAs) will be rated between 70 and 100 based on your responses to the online assessment. If you are eligible for placement under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) eligibility, you must earn a score of 85 above to be considered well qualified.

The KSA's for this position are:

* Knowledge of analytical tools and management methodologies.
* Ability to analyze and evaluate administrative and management programs.
* Ability to plan and organize.
* Ability to communicate, orally and in writing

Benefits:

DHS offers competitive starting salaries and an attractive benefits package to include: health insurance, Thrift Savings Plan (similar to a 401(k)), Flexible Spending Account, retirement plan, life and long-term care insurance, Employee Assistance Program, personal leave days and paid federal holidays. Other benefits may include: flexible work schedules, telework, tuition reimbursement, transportation subsidies, uniform allowance, health and wellness programs, and fitness centers. DHS is committed to employee development and offers a variety of employee training and development opportunities. For more information, please go to www.dhs.gov/careers and select "Benefits".

Other Information:

Background Investigation: To ensure the accomplishment of our mission, CBP requires every employee to be reliable and trustworthy. To meet these standards, selected applicants will be required to undergo, and must successfully pass, a background investigation for placement into this position. This may include a polygraph examination, a review of financial issues, and disclosure regarding criminal offenses and illegal use or possession of drugs.

Travel: May be required up to 10% per year.

Promotion Potential: There is no obligation to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and supervisory approval.

Probationary Period: All employees new to the Federal Government must serve a one year probationary period during the first year of his/her initial permanent Federal appointment to determine fitness for continued employment. Current and former Federal employees may also be required to serve or complete a probationary period.

CBP uses E-Verify to validate all newly hired applicants' ability to work legally in the United States. To learn more about E-Verify, please follow click this link: http://www.uscis.gov/files/nativedocuments/e-ver-employee-rights.pdf.

How To Apply:

To begin your online application, click the "Apply Online" button and follow the prompts to register or sign into Application Manager. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation. Please see the "Required Documents" section below for additional information. All application materials must be submitted by 11:59pm Eastern Standard Time on Wednesday, August 24, 2011.

You are not required to submit official documentation as part of your application package. However, if selected, you must provide the required official documentation prior to appointment.

We strongly encourage you to apply online. If you are unable to upload your supporting documents, please complete and use the cover page located at http://staffing.opm.gov/pdf/usascover.pdf and fax them to 1-478-757-3144. Please include on the cover sheet the following information: the vacancy ID (Wednesday, August 24, 2011), your SSN, the name you used to complete your assessment questionnaire, and your address. If your documents were successfully uploaded into Application Manager, it is not necessary for you to fax those documents.

If any part of your application is not received, it will be evaluated solely on the information available.

Required Documents:

* Resume: A resume describing your job-related qualifications is required and must be in English. It must contain your full name, address, phone number, the last four digits of your Social Security Number, a detailed description of your duties and the dates you performed them (MM/DD/YY), as well as your work schedule and salary.
* Completed online self-assessment questionnaire
* SF-50B, Notification of Personnel Action: With the exception of current CBP employees, ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT A COPY OF THEIR SF-50B (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. The SF-50B should also reflect the highest grade held on a permanent basis or the full performance level of your current position, whichever is higher. (remove for CBP only)
* Transcripts are required if basing any part of your qualifications on education or there is a positive education requirement. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. For a listing of accrediting agencies, please see http://www.naces.org/members.htm. (remove if not applicable)
*

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) eligibility: You must submit a separation notice; SF-50B; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Information about ICTAP or CTAP eligibility can be found at http://www.opm.gov/Reduction_In_Force/employee_resources/ctap/index.asp .

*

If you are applying under a special veteran appointing authority, you must submit a DD Form 214 showing the dates you served, your discharge type and the campaign badges or expeditionary medals you earned and a VA Disability Award letter dated 1991 or later (if applicable). Current federal employees applying under the VEOA authority must submit a qualifying SF-50B to show they meet time-in-grade requirements. If you are currently serving on active duty, you must submit a statement of service from your unit identifying the branch of service, period(s) of service, campaign badges or expeditionary medals earned, and the date you will be separated or on approved terminal leave. If selected for this position, your preference will be verified using your separation DD Form 214, as described above.

*

Veteran's preference points are not applicable to Merit Promotion announcements; veteran's documentation is requested only to verify eligibility.

Special Appointing Authority: Separate referral lists will be generated for applicants eligible to be appointed under a non-competitive special appointing authority. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. If you have any questions regarding your eligibility, please contact the Customer Response Interactive Services listed at the end of this job announcement.

* Veterans: http://www.fedshirevets.gov/index.aspx
* Military spouse: http://www.fedshirevets.gov/job/shams/index.aspx
* Individuals with Disabilities: http://www.opm.gov/disability/PeopleWithDisabilities.asp
* Peace Corps/VISTA and other miscellaneous hiring authorities: http://www.opm.gov/hr_practitioners/lawsregulations/appointingauthorities/

It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans documentation, completed assessment, and SF-50B's) is received and accurate. Human Resources will not modify or change any part of your application. If a document is not in a legible format, you will not be able to view it in Application Manager and you must again upload or fax the documentation by the closing date of this announcement.

Applications and supporting documentation will not be accepted by mail or e-mail. The address below is for inquiries only. If you are unable to apply on-line, please contact the Hiring Center listed at the end of this job announcement at least two days prior to the closing date of this job announcement for further instructions. You may apply more than once; however, only your most recent application will be used.

Contact Information:

Indianapolis Hiring Center
Phone: (317)715-3000
Email: CUSTOMERRESPONSE@CBP.DHS.GOV Agency Information:
CBP Indianapolis Hiring Center
6650 Telecom Drive
Suite 100
Indianapolis, IN 46278

What To Expect Next:

Once the job announcement has closed, Human Resources will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and/or interviews. You will be notified by email upon completion of each step. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status" and then click "More Information". If you are referred, you will receive a final notification of the disposition of the vacancy.

EEO Policy Statement: http://www.usajobs.gov/eeo

Reasonable Accommodation Policy Statement: http://www.usajobs.gov/raps

Veterans Information: http://www.usajobs.gov/vi

Legal and Regulatory Guidance: http://www.usajobs.gov/lrg

Control Number: 2361794