Job: Systems Implementation Mgr - Marketing Database Systems

Jobing Description

Description:
- Systems Implementation Mgr - Marketing Database Systems (2916)

Job Description

Systems Implementation Mgr - Marketing Database Systems

Job
- Information Technology

Primary Location
- USA-Vermont-Williston

Business Organization
- Green Mountain Coffee Roasters, Inc.

Schedule
- Full-time

Description

JOB SUMMARY:

The Marketing & Sales Business Systems Implementation Manager-Marketing Database Systems will provide leadership in the application in the area of our marketing and sales technology to continuously improve the efficiency and effectiveness of our business solutions and processes around our marketing database solutions. The enhanced efficiencies will increase our top line growth rate, improve efficiency to increase contribution margin and offer better visibility to enable greater coordination, accountability and predictability. To achieve the goals, this position will work with business owners and management to identify and frame opportunities and work with project teams and end-users to plan and implement business process and infrastructure improvements to support those opportunities.

SUPERVISORY RESPONSIBILITIES: None at this time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work with Marketing, Sales and Information Systems & Technology (IST) management team to develop a rolling 3-year roadmap of the Marketing database strategies and supporting projects to improve the efficiency and effectiveness of our customer facing business processes.

Lead the implementation of projects along the 3-year Roadmap

Lead the day-to-day program efforts to ensure the platform continually performs as needed

Facilitate the development of ROI models and criteria for project prioritization

Provide coordination of all of the resources, both functional and technical, to deliver successful projects on time and within budget.

Deliver projects on time and within budget that in turn deliver anticipated business results.

Identify, propose, get approval and manage external resource needs including; Consulting contracts, Timelines, deliverables and invoice reconciliation.

Act as the official repository of delivery dates, key milestones, issues and status

Partner with the business owners to ensure ongoing progress in Business Process re-engineering and tools. Achieved through requirements gathering, ROI business case development, prototype design, and deployment.

Partner with IST and other departments to integrate sales business processes with Information Systems Tools to increase revenue growth rate, reduce costs while ensuring data security and integrity.

Facilitate project and process meetings face-to-face and via conference call as needed.

Facilitate documentation of current and future workflows and workload; identify technological and process gaps.

Lead Project Sub Teams of Business Subject Matter Experts on Application Design & Configuration.

Provide input into & review of system configuration documentation including fields, forms, workflow, values, etc.

Work with Business Subject Matter Expert on User Acceptance Testing. Provide input and guidance to ensure effective and timely testing is completed.

Work with IST Infrastructure, Integration Architect, and system DBA on System, Integration, Performance, Security, and Regression Testing.

Work with trainers, project team, end users and end user support team to develop and implement training and support programs to ensure acceptance and effective use of the new processes and systems

OTHER NECESSARY FUNCTIONS:

* Follows all policies, procedures, ergonomic standards and safety requirements directed by GMCR and the department.
* Performs other duties as requested by management.

Qualifications

QUALIFICATIONS:

Direct experience with application lifecycles and standard Information Systems development methodologies

Competency in project and program management, budgeting, scheduling, and task estimation, PMP certification preferred

Demonstrated expertise in the areas of Marketing Database systems and relational database systems.

Experience to include leading the implementation of information management systems/processes in a high transaction volume, highly available and scalable environment, Leveraging Multi-Channel Database Marketing/Management techniques in an enterprise applications environment with state of the art tools.

Ability to comfortably work in a fast paced, often ambiguous and event driven environment.

Strong communications skills (written and verbal), and comfortable presentation and speaking skills.

Effective and sound decision making skills, influencing, and leadership.

Ability to maintain composure, enthusiasm, energy, and focus in a variety of circumstances.

MS Project and MS Office fluency

Comfortable with coordinating and driving task level project plans and schedules, bug tracking and timely issue resolution or escalation for resolution/decision

Meeting facilitation skills including setting agendas, task management, time management, taking minutes, managing documentation, and action item management both formal and informal settings

BS/BA in a technical discipline with a minor in Business Administration, MS preferred

5+ years of solid people and team management skills, including effective conflict resolution.

10+ years of successful technical/business systems project management experience, preferably in Marketing Database Systems

Must follow all GMCR and Safety policies, procedures and programs

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Predominately sedentary light office position with high frequency of keyboarding/computer work required (67% - 100% of the workday).

An offer of employment for this position will be contingent upon the individual successfully completing a pre-employment physical, as provided by a GMCR selected physician. This individual will also be required to authorize GMCR to run a Criminal Background Check. The examination and criminal background check must be completed prior to the first day of employment. GMCR reserves the right to determine the suitability of an applicant for a position based on an evaluation of all available information, including but not limited to past work performance, applications, resumes, references and background checks.

GMCR is an eVerify Employer