Job: Urgent Care/Practice Manager - Burlington, VT

Jobing Description

Job Description

Concentra is looking for talented professionals who will embrace and personify the Company values of:

*A Healing Focus

*A Selfless Heart

*A Tireless Resolve

Successful candidates will be those who exemplify the welcoming, respectful & skillful behaviors that support our Company focus on excellence in health, wellness, customer service and a passion for lifestyle change.

JOB SUMMARY:

Directly supervises and coordinates activities of Center workers to ensure optimal level of center operations and customer satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES:

* Directs and supervises employees engaged in Center operations.
* Plans and prepares work schedules and assigns employees to specific duties.
* Hires, trains, and evaluates Center operations' employees in consultation with Human Resources. Assists Center Medical Director with the hiring, training, disciplining and terminating of back office personnel.
* Assists in developing and maintaining new policies, procedures and training programs for the Center.
* Prepares and reviews operational reports and schedules to ensure accuracy and efficiency.
* Formulates annual budgets and reviews financials with Center Leadership Team monthly.
* Recommends cost saving methods to improve efficiency of Center.
* Assists sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.
* Provides technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations).
* Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
* Supports Leadership Team to identify problems with service to clients.
Ensures all certifications are current.
* Supervises testing by medical staff to ensure proper performance.
* Participates in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work.
* Performs other duties as assigned.

Required Skills

JOB-RELATED SKILLS/COMPETENCIES:

* Arithmetic knowledge and its application
* Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information systems.
* Monitoring skills to assess performance of self and subordinates and operations.
* Active listening.
* Critical thinking.
* Clear speaking ability.
* Number facility.
* Fluency of ideas.
* Information ordering.Proficient in PC word processing software such as Word and spreadsheet software such as Excel.
* Ability to interface with people using tact and diplomacy.
* Ability to maintain confidentiality of information .
* Excellent written and oral communication skills.
* Excellent organization and detail-oriented skills.
* Excellent problem solving skills.
* Ability to coordinate and prioritize multiple tasks in a fast-paced environment.
* Ability to work under pressure.
* Excellent telephone etiquette.
* Outstanding professional demeanor.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Clinic environment

Required Experience

EDUCATION/CREDENTIALS:

Bachelor's degree or equivalent in business administration or related field.

JOB-RELATED EXPERIENCE:

2 - 3 years supervisory experience

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Job Location

South Burlington, VT, US.

Position Type

Full-Time/Regular